RN--Preadmission Testing

March 16, 2023 |

Department: Outpatient Surgery

Status: Full-Time

Shift: Varies

For more information contact: Laura Grant, lkgrant@ochcares.com

Qualifications:

• Education: Associates in Nursing. Currently licensed by KBN as an RN.
• Experience: Preferred but not required.
• Additional requirements: ACLS, PALS, and BLS or acquired within 6 months of hire

Job Description:

The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include. Checking in/out-patients, collecting co-pays, verifying insurance, scheduling appointments and assisting clinical staff to provide support for the efficient delivery of patient care.

1. Opening and closing the office
2. Ensure waiting area is always neat
3. Answering phones and directing to appropriate dept/staff
4. Create patient telephone encounters/actions/messages for other staff
5. Scheduling appointments
6. Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
7. Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
8. Entering patient demographics in to EMR
9. Verification of insurance eligibility and benefits
10. Obtain required forms (registration, health history, third party liability, NPP and consents)
11. Identify insurance coverages and distinguish between primary, secondary and tertiary
12. Obtain case injury information for Workman’s Comp and MVA
13. Check patient in and out
14. Contact patients that no show or cancel/reschedule report from confirmation calls
15. Live confirmation calls for upcoming appointments
16. Obtain and enter referral information
17. Mark no shows in daily schedules
18. Scan demographic documents into the patients’ chart in EMR
19. Report daily on no shows and rescheduling trends
20. Open mail; distribute to appropriate individual/team
21. Collect copays, TOS payments, prepayments and any outstanding balances
22. Close out and balance cash drawer; complete bank deposit
23. Balance daily transactions
24. Run day end review and billing summary
25. Work front end billing denials
26. Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
27. Read and comprehend patient billing to answer general questions
28. General financial counseling: patient balances, payment options, setup payment plans
29. Prep daily schedules and identify outstanding balances for upcoming appointments
30. Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates
31. Liaison between patient and clinical staff
32. Additional tasks as assigned by the management
33. Frequently accesses email and other organizational messaging platforms to stay up to date on information within the organization and provides a way of communication between staff members.