RN--Preadmission Testing

March 16, 2023 |

Department: Outpatient Surgery

Status: Full-Time

Shift: Varies

For more information contact: Laura Grant, lkgrant@ochcares.com


  • Education: Associates in Nursing. Currently licensed by KBN as an RN.
  • Experience: Preferred but not required.
  • Additional requirements: ACLS, PALS, and BLS or acquired within 6 months of hire

Job Description:

The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include. Checking in/out-patients, collecting co-pays, verifying insurance, scheduling appointments and assisting clinical staff to provide support for the efficient delivery of patient care.

  1. Opening and closing the office
  2. Ensure waiting area is always neat
  3. Answering phones and directing to appropriate dept/staff
  4. Create patient telephone encounters/actions/messages for other staff
  5. Scheduling appointments
  6. Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
  7. Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
  8. Entering patient demographics in to EMR
  9. Verification of insurance eligibility and benefits
  10. Obtain required forms (registration, health history, third party liability, NPP and consents)
  11. Identify insurance coverages and distinguish between primary, secondary and tertiary
  12. Obtain case injury information for Workman’s Comp and MVA
  13. Check patient in and out
  14. Contact patients that no show or cancel/reschedule report from confirmation calls
  15. Live confirmation calls for upcoming appointments
  16. Obtain and enter referral information
  17. Mark no shows in daily schedules
  18. Scan demographic documents into the patients’ chart in EMR
  19. Report daily on no shows and rescheduling trends
  20. Open mail; distribute to appropriate individual/team
  21. Collect copays, TOS payments, prepayments and any outstanding balances
  22. Close out and balance cash drawer; complete bank deposit
  23. Balance daily transactions
  24. Run day end review and billing summary
  25. Work front end billing denials
  26. Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
  27. Read and comprehend patient billing to answer general questions
  28. General financial counseling: patient balances, payment options, setup payment plans
  29. Prep daily schedules and identify outstanding balances for upcoming appointments
  30. Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates
  31. Liaison between patient and clinical staff
  32. Additional tasks as assigned by the management
  33. Frequently accesses email and other organizational messaging platforms to stay up to date on information within the organization and provides a way of communication between staff members.

Ohio County Healthcare

Ohio County Healthcare is a non-profit Joint Commission accredited health system which provides a wide range of hospital, primary care and specialty physician services.

Contact Us Careers

What type of care do you seek?

Ohio County Healthcare offers a broad range of healthcare across a diverse landscape.

Facebook YouTube Instagram