Patient Services Representative Manager

October 6, 2023 |

Department: OCFC Hartford

Status/Schedule: Full Time

Shift: Days

Location: Hartford, KY

For more information contact: Michael Handley, mhandley@ochcares.com; Felicia Nicely, fnicely@ochcares.com; Sarah Beth Cole, scole@ochcares.com

Qualifications:

• Education: Bachelor Degree in like subject or like experience in lieu of.
• Experience: Previous experience in like setting preferred.
• Additional requirements / comments / education / experience / skills, registration, or certification:

  • Current BLS provider or will obtain within six months of hire preferred.

  • Other requirements as outlined in Ohio County Healthcare policies and procedures (personnel policies, employee health policies, knowledge and competencies/skills to perform job responsibilities).

  • Basic keyboarding/computer skills required.

Job Description:

Patient Service Representative Manager is responsible for fully understanding the reception role, relationship with patient financial accounts, and performing a variety of administrative and leadership duties.

• The position may be required to directly perform patient service representative duties as needed in local and satellite clinics.
• Responsible for the daily oversight of the patient access staff duties include but are not limited to staffing, scheduling, training/education, performance coaching and progressive discipline.
• Responsible for all departmental audits and compiling reports to identify trends, performance and corrections and errors within the department.
• Will maintain strong working relationships with other departments and system leaders and work to provide education to staff on areas of need for improvement or change.
• Must develop a general understanding of the workflow of the provider clinics and of the Revenue Cycle and collections processes.
• Attends meetings and organizes staff schedules and meetings when needed.
• Will participate in the growth, planning and development of the services administered by Ohio County Hospital.