Patient Services Representative Manager
October 6, 2023 |
Department: OCFC Hartford
Status/Schedule: Full Time
Shift: Days
Location: Hartford, KY
For more information contact: Michael Handley, mhandley@ochcares.com; Felicia Nicely, fnicely@ochcares.com; Sarah Beth Cole, scole@ochcares.com
Qualifications:
- Education: Bachelor Degree in like subject or like experience in lieu of.
- Experience: Previous experience in like setting preferred.
- Additional requirements / comments / education / experience / skills, registration, or certification:
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Current BLS provider or will obtain within six months of hire preferred.
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Other requirements as outlined in Ohio County Healthcare policies and procedures (personnel policies, employee health policies, knowledge and competencies/skills to perform job responsibilities).
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Basic keyboarding/computer skills required.
Job Description:
Patient Service Representative Manager is responsible for fully understanding the reception role, relationship with patient financial accounts, and performing a variety of administrative and leadership duties.
- The position may be required to directly perform patient service representative duties as needed in local and satellite clinics.
- Responsible for the daily oversight of the patient access staff duties include but are not limited to staffing, scheduling, training/education, performance coaching and progressive discipline.
- Responsible for all departmental audits and compiling reports to identify trends, performance and corrections and errors within the department.
- Will maintain strong working relationships with other departments and system leaders and work to provide education to staff on areas of need for improvement or change.
- Must develop a general understanding of the workflow of the provider clinics and of the Revenue Cycle and collections processes.
- Attends meetings and organizes staff schedules and meetings when needed.
- Will participate in the growth, planning and development of the services administered by Ohio County Hospital.