Patient Service Representative-Ohio County Specialty Care (PRN)

November 21, 2023 |

Department: OHio County Specialty Care

Status/Schedule: PRN

Shift: Days

Location: Hartford, KY

For more information contact: Chani Lamb, mlamb@ochcares.com

Qualifications:

• Education: High school diploma or GED
• Experience: Preferred 1 year
• Additional Requirements:
  • High School Diploma or equivalent
  • 1 year of medical office experience
  • Customer Service skills
  • Know ledge of medical terminology preferred
  • Experience with EClinical Works a plus
  • Must be detailed oriented
  • Strong organizational and time management skill s
  • Excellent verbal and written communication skill
  • Strong sense of discretion and professionalism
  • Strong multi -tasking skill s
  • Critical thinking skills

Job Description:

• The Patient Registration Clerk is responsible for accurately collecting and recording patient information, verifying insurance details, and facilitating the registration process for individuals seeking healthcare services.

  Key Responsibilities

  1. Patient Registration:

  · Greet and assist patients during the registration process.

  · Collect and enter demographic information, insurance details, and other relevant data into the registration system.

  2. Insurance Verification:

  · Verify patients' insurance coverage and eligibility.

  · Communicate with insurance providers to obtain authorization for services when necessary.

  3. Data Accuracy:

  · Ensure the accuracy of patient information in the registration system.

  · Review and update patient records as needed.

  4. Customer Service:

  · Provide excellent customer service by addressing patient inquiries, concerns, and providing information about the registration process.

  5. Coordination with Other Departments:

  · Collaborate with other departments, such as billing and medical records, to ensure seamless patient transitions and accurate information flow.

  6. Confidentiality:

  · Maintain the confidentiality of patient information in accordance with healthcare privacy regulations (e.g., HIPAA).

  7. Payment Processing:

  · Collect co-payments and other payments from patients, providing receipts and ensuring proper documentation.

  8. Appointment Scheduling:

  · Assist in scheduling patient appointments as needed.

  · Coordinate with other departments to ensure the availability of necessary resources for scheduled appointments.

  9. Problem Resolution:

  · Address and resolve registration-related issues or discrepancies.

  · Escalate complex issues to the appropriate personnel.

  10. Training and Compliance:

  · Stay informed about changes in healthcare regulations related to patient registration.

  · Participate in training programs to enhance skills and knowledge.

  11. Team Collaboration:

  · Work collaboratively with other registration clerks and healthcare staff to maintain a cohesive and efficient registration process.