- Patients & Visitors
- About Us
- Our Services
- Get Involved
- Media & Events
Department: OHio County Specialty Care
Location: Hartford, KY
For more information contact: Chani Lamb, firstname.lastname@example.org
The Patient Registration Clerk is responsible for accurately collecting and recording patient information, verifying insurance details, and facilitating the registration process for individuals seeking healthcare services.
1. Patient Registration:
· Greet and assist patients during the registration process.
· Collect and enter demographic information, insurance details, and other relevant data into the registration system.
2. Insurance Verification:
· Verify patients' insurance coverage and eligibility.
· Communicate with insurance providers to obtain authorization for services when necessary.
3. Data Accuracy:
· Ensure the accuracy of patient information in the registration system.
· Review and update patient records as needed.
4. Customer Service:
· Provide excellent customer service by addressing patient inquiries, concerns, and providing information about the registration process.
5. Coordination with Other Departments:
· Collaborate with other departments, such as billing and medical records, to ensure seamless patient transitions and accurate information flow.
· Maintain the confidentiality of patient information in accordance with healthcare privacy regulations (e.g., HIPAA).
7. Payment Processing:
· Collect co-payments and other payments from patients, providing receipts and ensuring proper documentation.
8. Appointment Scheduling:
· Assist in scheduling patient appointments as needed.
· Coordinate with other departments to ensure the availability of necessary resources for scheduled appointments.
9. Problem Resolution:
· Address and resolve registration-related issues or discrepancies.
· Escalate complex issues to the appropriate personnel.
10. Training and Compliance:
· Stay informed about changes in healthcare regulations related to patient registration.
· Participate in training programs to enhance skills and knowledge.
11. Team Collaboration:
· Work collaboratively with other registration clerks and healthcare staff to maintain a cohesive and efficient registration process.