Patient Service Representative - OCH Provider Clinics

November 10, 2023 |

Department: OCH Provider Practice Clincs - All Locations

Status/Schedule: Full Time

Shift: Days

Location: Hartford, KY - Beaver Dam, KY - Fordsville, KY - Morgantown, KY - Owensboro, KY

For more information contact: Sarah Beth Cole,


  • Education: High school diploma or GED
  • Experience: Preferred experience in Customer Service, Data Entry or EMR related roles
  • Additional Requirements:
    • Candidates that are positive in nature, detail oriented, must have the ability to multitask, are committed to accuracy and excellence, have strong communication skills and have a patient, servant mentality will excel in this position.
    • Knowledge of medical terminology preferred
    • Must be detailed oriented
    • Strong organizational and time management skills
    • Excellent verbal and written communication skills
    • Strong sense of discretion and professionalism
    • Strong multi-tasking skills
    • Critical thinking skills

Job Description:

  • The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/outpatients collecting co-pays, verifying insurance, scheduling appointments and assist ng clinical staff to provide support for the efficient delivery of patient care.

  • Job Responsibilities:

    • Opening and closing the office
    • Ensure waiting area is always neat
    • Answering phones and directing to appropriate dept/staff
    • Create patient telephone encounters/actions/messages for other staff
    • Scheduling appointments
    • Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
    • Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc
    • Entering patient demographics in to EMR
    • Verification of insurance eligibility and benefits
    • Obtain required forms (Registration, Health History, Third Party Liability, NPP, and Consents)
    • Identify insurance coverages and distinguish between primary, secondary & tertiary
    • Obtain case in jury information for Workman’s Comp and MVA
    • Check patient in and out
    • Contact patients that no show or Cancel/ Reschedule Report from confirmation calls
    • Live confirmation calls for upcoming appointments
    • Obtain and enter referral information
    • Mark No Shows in daily schedules
    • Scan demographic documents into the patients’ chart in EMR
    • Report daily on no shows and rescheduling trends
    • Open mail; distribute to appropriate individual/team
    • Collect copays, TOS payments, prepayments and any outstanding balances
    • Close out and balance cash drawer; complete bank deposit
    • Balance daily transactions
    • Run day end review and billing summary
    • Work front-end billing denials
    • Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
    • Read and comprehend patient billing to answer general questions
    • General financial counseling: patient balances, payment options, setup payment plans
    • Prep daily schedules and identify outstanding balances for upcoming appointments
    • Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates
    • Liaison between patient and clinical staff
    • Additional tasks as assigned by the Management

Ohio County Healthcare

Ohio County Healthcare is a non-profit Joint Commission accredited health system which provides a wide range of hospital, primary care and specialty physician services.

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