Patient Service Representative - OCH Provider Clinics
November 10, 2023 |
Department: OCH Provider Practice Clincs - All Locations
Status/Schedule: Full Time
Shift: Days
Location: Hartford, KY - Beaver Dam, KY - Fordsville, KY - Morgantown, KY - Owensboro, KY
For more information contact: Sarah Beth Cole, scole@ochcares.com
Qualifications:
- Education: High school diploma or GED
- Experience: Preferred experience in Customer Service, Data Entry or EMR related roles
- Additional Requirements:
- Candidates that are positive in nature, detail oriented, must have the ability to multitask, are committed to accuracy and excellence, have strong communication skills and have a patient, servant mentality will excel in this position.
- Knowledge of medical terminology preferred
- Must be detailed oriented
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong sense of discretion and professionalism
- Strong multi-tasking skills
- Critical thinking skills
Job Description:
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The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/outpatients collecting co-pays, verifying insurance, scheduling appointments and assist ng clinical staff to provide support for the efficient delivery of patient care.
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Job Responsibilities:
- Opening and closing the office
- Ensure waiting area is always neat
- Answering phones and directing to appropriate dept/staff
- Create patient telephone encounters/actions/messages for other staff
- Scheduling appointments
- Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
- Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc
- Entering patient demographics in to EMR
- Verification of insurance eligibility and benefits
- Obtain required forms (Registration, Health History, Third Party Liability, NPP, and Consents)
- Identify insurance coverages and distinguish between primary, secondary & tertiary
- Obtain case in jury information for Workman’s Comp and MVA
- Check patient in and out
- Contact patients that no show or Cancel/ Reschedule Report from confirmation calls
- Live confirmation calls for upcoming appointments
- Obtain and enter referral information
- Mark No Shows in daily schedules
- Scan demographic documents into the patients’ chart in EMR
- Report daily on no shows and rescheduling trends
- Open mail; distribute to appropriate individual/team
- Collect copays, TOS payments, prepayments and any outstanding balances
- Close out and balance cash drawer; complete bank deposit
- Balance daily transactions
- Run day end review and billing summary
- Work front-end billing denials
- Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
- Read and comprehend patient billing to answer general questions
- General financial counseling: patient balances, payment options, setup payment plans
- Prep daily schedules and identify outstanding balances for upcoming appointments
- Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates
- Liaison between patient and clinical staff
- Additional tasks as assigned by the Management