Patient Service Representative - Behavioral Health

August 18, 2023 |

Department: Behavioral Health

Status/Schedule: Full Time

Shift: Days

Location: Beaver Dam, KY

For more information contact: Jessica Ruby, jruby@ochcares.com

Qualifications:

• Education: High school diploma or GED
• Experience:
  • 1 year of medical office experience
  • Customer service skills
  • Knowledge of medical terminology preferred
  • Experience with Eclinical Works a plus
  • Must be detail oriented.
  • Strong organizational and time management skills
  • Excellent verbal and written communication skill
  • Strong sense of discretion and professionalism
  • Strong multi-tasking skills
  • Critical thinking skills

Job Description:

The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/outpatients collecting co-pays, verifying insurance, scheduling appointments and assist ng clinical staff to provide support for the efficient delivery of patient care.

Job Responsibilities:

• Opening and closing the office
• Ensure waiting area is always neat
• Answering phones and directing to appropriate dept/staff
• Create patient telephone encounters/actions/messages for other staff
• Scheduling appointments
• Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
• Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
• Entering patient demographics in to E Verification of insurance eligibility and benefits
• Obtain required forms (Registration, Health History, Third Party Liability, NPP, and Consents)Identify insurance coverages and distinguish between primary, secondary & tertiary
• Obtain case in jury information for Workman’s Comp and VA Check patient in and out
• Contact patients that no show or Cancel/ Reschedule
• Report from confirmation calls
• Live confirmation calls for upcoming appointments
• Obtained and enter referral information Mark No Shows in daily schedules
• Scan demographic documents into the patients chart in
• Report daily on no shows and rescheduling trends
• Open mail; distribute to appropriate individual/team
• Collect copays, TOS payments, prepayments and any outstanding balances
• Close out and balance cash drawer; complete bank deposit
• Balance daily transactions
• Run day end review and billing summary
• Work front-end billing denials
• Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
• Read and comprehend patient billing to answer general questions
• General financial counseling: patient balances, payment options, setup payment plans
• Prep daily schedules and identify outstanding balances for upcoming appointments
• Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates.