Patient Service Representative - Behavioral Health

August 18, 2023 |

Department: Behavioral Health

Status/Schedule: Full Time

Shift: Days

Location: Beaver Dam, KY

For more information contact: Jessica Ruby,


  • Education: High school diploma or GED
  • Experience:
    • 1 year of medical office experience
    • Customer service skills
    • Knowledge of medical terminology preferred
    • Experience with Eclinical Works a plus
    • Must be detail oriented.
    • Strong organizational and time management skills
    • Excellent verbal and written communication skill
    • Strong sense of discretion and professionalism
    • Strong multi-tasking skills
    • Critical thinking skills

Job Description:

The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/outpatients collecting co-pays, verifying insurance, scheduling appointments and assist ng clinical staff to provide support for the efficient delivery of patient care.

Job Responsibilities:

  • Opening and closing the office
  • Ensure waiting area is always neat
  • Answering phones and directing to appropriate dept/staff
  • Create patient telephone encounters/actions/messages for other staff
  • Scheduling appointments
  • Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
  • Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
  • Entering patient demographics in to E Verification of insurance eligibility and benefits
  • Obtain required forms (Registration, Health History, Third Party Liability, NPP, and Consents)Identify insurance coverages and distinguish between primary, secondary & tertiary
  • Obtain case in jury information for Workman’s Comp and VA Check patient in and out
  • Contact patients that no show or Cancel/ Reschedule
  • Report from confirmation calls
  • Live confirmation calls for upcoming appointments
  • Obtained and enter referral information Mark No Shows in daily schedules
  • Scan demographic documents into the patients chart in
  • Report daily on no shows and rescheduling trends
  • Open mail; distribute to appropriate individual/team
  • Collect copays, TOS payments, prepayments and any outstanding balances
  • Close out and balance cash drawer; complete bank deposit
  • Balance daily transactions
  • Run day end review and billing summary
  • Work front-end billing denials
  • Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
  • Read and comprehend patient billing to answer general questions
  • General financial counseling: patient balances, payment options, setup payment plans
  • Prep daily schedules and identify outstanding balances for upcoming appointments
  • Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates.

Ohio County Healthcare

Ohio County Healthcare is a non-profit Joint Commission accredited health system which provides a wide range of hospital, primary care and specialty physician services.

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