Patient Service Representative - Behavioral Health
August 18, 2023 |
Department: Behavioral Health
Status/Schedule: Full Time
Shift: Days
Location: Beaver Dam, KY
For more information contact: Jessica Ruby, jruby@ochcares.com
Qualifications:
- Education: High school diploma or GED
- Experience:
- 1 year of medical office experience
- Customer service skills
- Knowledge of medical terminology preferred
- Experience with Eclinical Works a plus
- Must be detail oriented.
- Strong organizational and time management skills
- Excellent verbal and written communication skill
- Strong sense of discretion and professionalism
- Strong multi-tasking skills
- Critical thinking skills
Job Description:
The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/outpatients collecting co-pays, verifying insurance, scheduling appointments and assist ng clinical staff to provide support for the efficient delivery of patient care.
Job Responsibilities:
- Opening and closing the office
- Ensure waiting area is always neat
- Answering phones and directing to appropriate dept/staff
- Create patient telephone encounters/actions/messages for other staff
- Scheduling appointments
- Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
- Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc.
- Entering patient demographics in to E Verification of insurance eligibility and benefits
- Obtain required forms (Registration, Health History, Third Party Liability, NPP, and Consents)Identify insurance coverages and distinguish between primary, secondary & tertiary
- Obtain case in jury information for Workman’s Comp and VA Check patient in and out
- Contact patients that no show or Cancel/ Reschedule
- Report from confirmation calls
- Live confirmation calls for upcoming appointments
- Obtained and enter referral information Mark No Shows in daily schedules
- Scan demographic documents into the patients chart in
- Report daily on no shows and rescheduling trends
- Open mail; distribute to appropriate individual/team
- Collect copays, TOS payments, prepayments and any outstanding balances
- Close out and balance cash drawer; complete bank deposit
- Balance daily transactions
- Run day end review and billing summary
- Work front-end billing denials
- Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
- Read and comprehend patient billing to answer general questions
- General financial counseling: patient balances, payment options, setup payment plans
- Prep daily schedules and identify outstanding balances for upcoming appointments
- Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates.