PSR-Team Lead Fyzical

June 28, 2024 |

Department: Fyzical

Status/Schedule: Full Time

Shift: Days

Location: Owensboro, KY

For more information contact: Xavier Forrest,


  • Education: High school diploma or GED
  • Experience: Preferred 2 years
  • Additional Requirements:
    • Phone Skills,
    • Insurance Verification,
    • Collections,
    • Data Entry,
    • At least 1 year of prior healthcare experience or at least 3 years of customer service experience in a team lead role.

Job Description:

  • The patient services representative (PSR) is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/outpatients collecting co-pays, verifying insurance, scheduling appointments and assist ng clinical staff to provide support for the efficient delivery of patient care.

  • Job Responsibilities:

    • Greeting patients,
    • Scheduling appointments,
    • Answering phone calls,
    • Verifying insurance information,
    • Collecting co-payments or deductibles,
    • Assisting patients with any questions they may have about their treatment or services.
    • Updating patient records accurately,
    • Handling medical records,
    • Maintaining confidentiality of patient information,
    • Ensuring that patients have a positive experience during their visit.
    • May also be responsible for handling patient complaints or concerns and escalating them to the appropriate supervisor or manager when necessary.

Ohio County Healthcare

Ohio County Healthcare is a non-profit Joint Commission accredited health system which provides a wide range of hospital, primary care and specialty physician services.

Contact Us Careers

What type of care do you seek?

Ohio County Healthcare offers a broad range of healthcare across a diverse landscape.

Facebook YouTube Instagram