PSR/Clinical Assistant - Owensboro Provider Practice Clinics (PT)

January 5, 2024 |

Department: OCH Provider Practice Clincs - Owensboro

Status/Schedule: Part Time

Shift: Days

Location: Owensboro, KY

For more information contact: Melinda Fields,


  • Education: High school diploma or GED
  • Experience: Clinical experience preferred. Phone skills required.
  • Additional Requirements:
    • SRNA required. CCMA or RMA certification within 1-year of employment. Experience may be considered in lieu of degree/certification.
    • Candidates that are positive in nature, detail oriented, must have the ability to multitask, are committed to accuracy and excellence, have strong communication skills and have a patient, servant mentality will excel in this position.
    • Knowledge of medical terminology preferred
    • Must be detailed oriented
    • Strong organizational and time management skills
    • Excellent verbal and written communication skills
    • Strong sense of discretion and professionalism
    • Strong multi-tasking skills
    • Critical thinking skills

Job Description:

  • A nonexempt position responsible for performing a variety of clinical and administrative duties. Assists in patient care as assigned and under direction of physician or nurse practitioner. Regularly perform patient care duties. Handles clerical, environmental, and organizational tasks. Provide information to patients.

  • Job Responsibilities:

    • Opening and closing the office
    • Ensure waiting area is always neat
    • Answering phones and directing to appropriate dept/staff
    • Create patient telephone encounters/actions/messages for other staff
    • Scheduling appointments
    • Screen patients for possible contagious illnesses and providing direction if patient should be seen via telemedicine
    • Scheduling referral appointments such as specialty care, diagnostic testing, PT, etc
    • Entering patient demographics in to EMR
    • Verification of insurance eligibility and benefits
    • Obtain required forms (Registration, Health History, Third Party Liability, NPP, and Consents)
    • Identify insurance coverages and distinguish between primary, secondary & tertiary
    • Obtain case in jury information for Workman’s Comp and MVA
    • Check patient in and out
    • Contact patients that no show or Cancel/ Reschedule Report from confirmation calls
    • Live confirmation calls for upcoming appointments
    • Obtain and enter referral information
    • Mark No Shows in daily schedules
    • Scan demographic documents into the patients’ chart in EMR
    • Report daily on no shows and rescheduling trends
    • Open mail; distribute to appropriate individual/team
    • Collect copays, TOS payments, prepayments and any outstanding balances
    • Close out and balance cash drawer; complete bank deposit
    • Balance daily transactions
    • Run day end review and billing summary
    • Work front-end billing denials
    • Obtain, log in/out, distribute to appropriate clinical staff and follow up on outstanding incoming forms: disability, FMLA, handicapped permits, etc.
    • Read and comprehend patient billing to answer general questions
    • General financial counseling: patient balances, payment options, setup payment plans
    • Prep daily schedules and identify outstanding balances for upcoming appointments
    • Have ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates
    • Liaison between patient and clinical staff
    • Additional tasks as assigned by the Management

Ohio County Healthcare

Ohio County Healthcare is a non-profit Joint Commission accredited health system which provides a wide range of hospital, primary care and specialty physician services.

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